Refund policy & contact

Last updated: September 2026

What you're buying

The Pro Pass costs S$29, once, and lasts 12 months from the date of purchase. It does not renew automatically, and you will not be charged again unless you buy another pass yourself.

A pass gives you: unlimited AI planning conversations, plans that save and follow you between devices, sharing a plan with your partner, a Big Picture that syncs rather than living in one browser, price alerts, PDF and Excel exports, unlimited saved plans, and no cap on RSVP guests.

Every calculator and planner stays free without a pass — the HDB, condo and landed calculators, the grants checker, the upgrade planner, the renovation and wedding planners, HDB and URA transaction prices, quotes from vendors, and a few AI messages a day.

If a pass lapses, your plans and saved homes stay in your account — nothing is deleted. The extras stop: price alerts pause, exports and partner sharing switch off, and the free limits apply again.

Refunds

The Pro Pass is a one-time purchase and we don't offer refunds once it's bought. That's why there's a free 7-day trial: try everything Pro does, with no card and nothing to cancel, and only pay if it's worth it to you.

• Try before you pay: the 7-day trial gives you the full Pro Pass. Start it from the pricing page; it ends by itself.
• Charged twice, or charged in error: we'll refund that in full, whenever you tell us. Paying twice for the same thing isn't a purchase, it's a mistake.
• Paid but didn't get access: email us and we'll switch it on straight away. You've paid for 12 months and you'll get 12 months.
• Where a refund is agreed: it goes back to the original card through Stripe, actioned within 5 business days. Your bank usually takes a further 5–10 business days to show it.

Cancelling

There's nothing to cancel. The Pro Pass simply expires at the end of its 12 months. Your saved plans, your account and all the free tools keep working after it does.

If we change the price or what's included

Changes apply only to passes bought afterwards. A pass you've already paid for keeps the terms it was sold under for its full 12 months.

Contact

divaker@sgflatmate.com — for refunds, billing, account problems, corrections to anything you think the tools have got wrong, or data-protection requests. We aim to reply within 3 business days.

Reporting a calculation error is genuinely welcome: the housing rules change often, and a specific example (what you entered, what it showed, what you expected) is the fastest way to get it fixed.

Your statutory rights

This policy sits alongside your rights under Singapore's Consumer Protection (Fair Trading) Act and does not replace them. SG Flatmate provides estimates and planning tools, not financial, legal or tax advice — see the disclaimer for what that means.