Privacy policy
Last updated: September 2026
This explains what SG Flatmate collects, why, and what you can ask us to do about it. It follows Singapore's Personal Data Protection Act (PDPA).
What stays on your device
Most of what you type never reaches us. Your household profile (income, CPF, savings) and your Big Picture are kept in your browser unless you save a plan or hold a Pro Pass. Clearing your browser data removes them.
What we store
- Your account: email address, display name, and a hashed password. We never see your password in readable form.
- Plans you save: the figures and notes in a plan you choose to save or share.
- Saved homes and price alerts: the flats you're watching, so we can email you when one sells below your price.
- Purchases: that you hold a Pro Pass and when it expires. We never see or store your card details — Stripe handles payment and holds that data.
Guest details you enter (RSVP)
If you use the RSVP feature, you're entering other people's names and contact numbers. Under the PDPA you need their consent to share their details, and you remain responsible for that. We store those details only to run your guest list and RSVP links, never to market to them, and we delete them when you delete the plan. If a guest asks us directly, we'll remove their details.
Who else sees it
- Stripe processes payments and holds card data under its own privacy policy.
- Our hosting and email provider stores the database and sends the emails you've asked for.
- AI planners: when you use an AI planner, the figures in that plan are sent to the model provider to generate a reply. Don't type anything into it you wouldn't want processed that way.
- QR codes are generated inside the app, so invitation links are not sent to any third party.
We do not sell your data, and we take no commission or referral fee from any agent, bank or lender. If we ever charge vendors to be on SG Flatmate, or take a fee on work booked through it, we'll say so here and on the pricing page before it starts — and it will never change which vendors you're shown or the order they appear in.
What vendors see when you ask for quotes
If you request quotes, we send the businesses we match you with a brief describing the job: what you want done, roughly when, where, and the budget for that job. Nothing else.
They do not see your income, your CPF, your savings, what you can afford, what your home costs, your other plans, or any other vendor's quote. That isn't a policy we apply by hand — the brief is filtered in code before it leaves us, and the filter is tested. You see exactly what will be sent before you send it.
A vendor you've asked for a quote can message you through SG Flatmate. They get your name and nothing more until you choose to share it.
We email you only for things you asked for: price alerts, a partner invitation, a receipt, or a reply to your message. Every price alert carries a one-click unsubscribe that needs no login.
Keeping and deleting
We keep your data while your account is open. Email divaker@sgflatmate.com to see what we hold, correct it, or delete your account and its plans. We'll action deletion within 30 days, except where we must keep payment records for tax and accounting.
Cookies
We use one cookie, to keep you logged in. There is no advertising, tracking or third-party analytics cookie on this site. Your household profile and Big Picture are kept in your browser's local storage, not in a cookie, and clearing your browser data removes them.
Contact
Data protection questions: divaker@sgflatmate.com. See also our terms of service, disclaimer and refunds page.